Refund policy

Here's a rewritten version of the policy, preserving all the same terms and structure while varying the language:

 
Every detail matters to us. When something goes wrong with your order, we handle it with care, fairness, and transparency.

Return Window
Returns may be requested within 30 days of delivery, as long as the item is sent back in its original condition — unworn, unused, and complete with all original packaging and accessories.

Starting a Return
To begin the return process, email us at info@coredclo.com within 14 days of delivery. Please include your order number, the reason for your return, and clear photos or videos documenting the item's condition.
Returns initiated without prior approval, or lacking the required visual documentation, may be declined.

Return Conditions

Returns based on personal preference (size, fit, or style) qualify only for store credit or an exchange — not a refund.
Monetary refunds are reserved solely for confirmed manufacturing defects or incorrect shipments.
Items must be sent back unused, in their original state, with packaging and accessories intact.
Returns submitted without approval, or after the return window has closed, may not be accepted.
Restocking Fee
A 20% restocking fee applies to all returns and order cancellations, regardless of the reason.

Cancelling an Order
If you need to cancel an order after placing it, reach out to us right away. Note that the restocking fee described above also applies to cancellations.

Exchanges
Want a different color or style? Contact info@coredclo.com to arrange an exchange.
Exchanges depend on stock availability and must satisfy the same conditions outlined in the return policy above.

Return Shipping
Unless your item arrived damaged or incorrect, you're responsible for return shipping costs.
We recommend shipping with tracking, as we can't take responsibility for packages that are lost or untracked.

Items That Cannot Be Returned

Gift cards
Items received at no cost through promotional offers
Products showing wear, misuse, or damage that occurred after delivery
Free items included as part of promotional bundles cannot be returned, refunded, or exchanged for credit.

Who Qualifies for a Refund

Refunds are limited to items with verified manufacturing defects or delivery errors.
Preference-based returns qualify only for store credit or exchange.
Every returned item is inspected and must be approved by our team before any refund is issued.
All refunds are subject to the 20% restocking fee mentioned above.
How Refunds Are Processed
After your return arrives and is inspected, we'll email you with an update.
Once approved, your refund — minus the restocking fee — will be sent to your original payment method.
Refunds generally take 5–10 business days to process, though timing can vary by bank or payment provider.

Refund Destination
Approved refunds always go back to the original payment method.
If that method is unavailable, store credit may be offered instead — except in the case of Klarna purchases.

For any questions about returns or refunds, reach out to info@coredclo.com.

Note: Our warehouse operates out of Asia, and returns should be sent to our address there.